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Privacy Policy

Last Updated: April 23, 2026

This Privacy Policy (“Policy”) explains how United Signature (“United Signature,” “We,” “Us,” or “Our”) collects, uses, shares, and protects information about you when you visit www.unitedsignature.com (the “Site”), submit a form, call us, text us, or otherwise interact with Us online or offline. By using the Site or submitting any information to Us, you agree to the practices described in this Policy.

United Signature is a Washington State design-build remodeling and custom home construction company serving the greater Seattle area, including Bellevue, Bothell, Everett, Issaquah, Kirkland, and Tacoma.

If you have questions about this Policy or your privacy rights, contact marketing@unitedsignature.com.


1. Information We Collect

Information you provide directly

When you submit a contact form, request a quote, use our ADU/DADU Cost Calculator, sign up for our newsletter, call or text us, apply for financing through our partners, or otherwise engage with Us, we may collect: your name, phone number(s), email address, home or project address, information about your property and renovation goals, budget range, preferred contact method and times, photos or plans you upload, and any other information you choose to share.

Information we collect automatically

When you visit the Site, we automatically collect: your IP address, device and browser type, operating system, referring URL, pages viewed, time spent, clicks, scroll behavior, approximate geolocation (based on IP), and interaction data. We collect this information using cookies, tags, pixels, and similar technologies described in Section 2.

Information from third parties

We may receive information about you from: advertising platforms (primarily Google Ads) reporting on your interaction with our ads; referral partners (including real estate professionals and participants in our Main Realtor, Prep n’ Sell, D.E.P.P., and Referral programs); financing partners (such as Enhancify) when you apply for financing; home-services platforms (such as Houzz) when you contact us through them; and public records.


2. Tracking, Analytics, and Advertising Technologies

To understand our audience, measure performance, and market our services, we use the following technologies on the Site:

  • Google Analytics — to understand how visitors use the Site (pages viewed, time on site, traffic sources)
  • Google Tag Manager — to manage the tags and scripts above
  • Google Ads / DoubleClick — to measure conversions from our ads and show United Signature ads to visitors of our Site on other websites, YouTube, and the Google display and search networks (this is called “retargeting” or “remarketing”)
  • YouTube embedded video — embedded videos on our Site may set cookies from YouTube/Google
  • Our customer relationship and marketing platform (GoHighLevel) — which handles our email, SMS, call, and AI-assisted voice communications on our behalf, and tracks opens, clicks, and replies

If we add or remove tracking technologies (for example, if we begin advertising on Meta, TikTok, or other platforms), we will update this Section accordingly.

Your choices

You can adjust browser settings to reject cookies; opt out of Google ad personalization at myadcenter.google.com; opt out of many advertising cookies at www.aboutads.info/choices and www.networkadvertising.org/choices; and exercise state-specific rights described in Section 8.


3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries, schedule consultations, and provide quotes and design services
  • Plan, execute, and manage your remodeling or construction project
  • Contact you about your project, appointments, materials, scheduling, change orders, and warranties
  • Process payments and, where applicable, share information with financing partners you have selected
  • Market our services to you across channels (see Section 4)
  • Measure, optimize, and personalize our marketing, website, and customer experience
  • Use and improve AI tools that support our sales, scheduling, and customer-service workflows
  • Comply with legal, tax, licensing, insurance, and contractual obligations
  • Protect our rights, our team, our subcontractors, and our customers, including preventing fraud and enforcing our Terms & Conditions

4. Marketing and Outreach — Consent to Be Contacted

When you provide your contact information to United Signature — through a form on our Site, by phone, text, email, in person, or through a referral — and check the consent box presented to you at the point of submission, you expressly consent to receive marketing, transactional, and informational communications from United Signature through the following channels:

  • Email — including promotional offers, newsletters, project updates, educational content, and service announcements
  • SMS/MMS text messages — including promotional offers, appointment reminders, project updates, and follow-ups. Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe, HELP for help.
  • Phone calls, including calls placed using automatic telephone dialing systems, prerecorded or artificial voice messages, and artificial-intelligence-generated or AI-assisted voice agents, at the number(s) you provide, even if that number is registered on any federal, state, or internal Do Not Call list
  • Direct mail to the address you provide
  • Targeted and retargeted digital advertising on Google properties (including YouTube) and partner sites in the Google display network, based on your interactions with our Site and ads

Consent is not a condition of purchasing any goods or services from United Signature.

How these communications are sent

United Signature handles its own marketing in-house. Messages are sent by our team or through service providers (such as our CRM and marketing-automation platform) that contact you on behalf of and under the brand of United Signature, under written contracts that restrict them to acting solely for Our purposes. We do not sell your contact information, and we do not authorize unaffiliated third parties to contact you in our name. If you are contacted by someone claiming to represent United Signature and you did not provide consent directly to Us, please report it to marketing@unitedsignature.com.

Withdrawing consent

You may withdraw consent at any time by: replying STOP to any text message; clicking “unsubscribe” in any email; telling our representative in writing or verbally; or emailing marketing@unitedsignature.com. Withdrawing marketing consent will not affect the lawfulness of any communications sent before we process your request, and we may continue to contact you about active projects, warranty matters, safety issues, and legally required notices.


5. In-Person Verification of Services, Pricing, and Scope

All information on our Site — including service descriptions, pricing ranges, promotional discounts, timelines, financing terms, ADU/DADU feasibility and cost estimates, permit-related guidance, materials, and project examples — is provided for general informational and marketing purposes only.

Every United Signature project is custom. Actual services, scope, pricing, timelines, material availability, permitting requirements, structural feasibility, zoning compliance, and financing terms vary based on the individual property, site conditions, local jurisdiction, building codes, and the homeowner’s specific needs, preferences, and selections. Nothing on the Site, in any marketing communication, in any chatbot or AI response, or in any verbal statement by a marketing representative constitutes a binding offer, quote, guarantee, warranty, or professional advice regarding permits, zoning, structural engineering, or financing.

All services, estimates, scopes of work, costs, timelines, and project specifications must be verified in person with a United Signature representative through an on-site consultation and must be confirmed in a signed written agreement before any work is performed.

Website content, marketing materials, cost calculators (including the ADU/DADU Cost Calculator), social media posts, promotional offers, AI-generated responses, and informal conversations are not binding and may not reflect the final scope, price, feasibility, or permit status of your project.

ADU, DADU, and accessory-structure information

Jurisdictional rules for accessory dwelling units vary significantly across King, Snohomish, and Pierce counties and the cities within them. Any discussion of ADU/DADU feasibility, legal status, permit eligibility, or rental potential is preliminary and must be verified against current municipal code and confirmed through the applicable permitting authority. United Signature makes no representation about the permitted status of existing accessory structures on any property.


6. How We Share Information

We do not sell your personal information for money, and we do not share your contact information with unaffiliated third parties for their own marketing purposes. We share information only as described in this Policy, including with:

  • Service providers operating on our behalf (CRM and marketing-automation platform, email and SMS platforms, AI voice platform, call tracking, website hosting, analytics, scheduling, payment processing, design software)
  • Google advertising and analytics services (Google Ads, Google Analytics, YouTube), which may involve the sharing of hashed identifiers, cookie IDs, and behavioral data for conversion measurement and retargeting. This may be considered “sharing” of personal information for cross-context behavioral advertising under California and certain other state privacy laws. See Section 8 to opt out.
  • Financing partners (such as Enhancify) when you request financing information
  • Subcontractors and trade partners (plumbers, electricians, framers, HVAC, inspectors, designers, mitigation companies) as needed to deliver your project
  • Referral and partner-program participants (realtors, home-services platforms, mitigation companies, and other participants in our Main Realtor, Prep n’ Sell, D.E.P.P., and Referral programs) where you were referred by them or where you consent to a referral
  • Legal, regulatory, and safety recipients in response to lawful requests, to protect our rights or the rights of others, to investigate fraud or misconduct, or in connection with a merger, acquisition, financing, or sale of assets

7. Data Retention

We retain information for as long as needed to serve you and operate our business, including:

  • Active leads and customers: for the duration of our relationship and up to 7 years after final invoice or last contact, to comply with Washington State contractor record-keeping, tax, and warranty obligations
  • Marketing contacts: until you opt out, and for a limited period afterward (typically 30 days) to honor and document your opt-out
  • Call recordings and AI-conversation transcripts: typically up to 24 months, unless a longer period is required for legal or project reasons
  • Website analytics: typically up to 26 months, per standard Google Analytics defaults

8. Your Privacy Rights

All users

You may request access to the information we hold about you, ask us to correct or delete it, unsubscribe from marketing at any time, and configure your browser to reject cookies. Email marketing@unitedsignature.com to exercise these rights.

California residents (CCPA/CPRA)

You have the right to (1) know what personal information we collect and how we use and share it, (2) request deletion, (3) request correction, (4) opt out of the sale or sharing of personal information for cross-context behavioral advertising, (5) limit the use of sensitive personal information, and (6) be free from discrimination for exercising these rights. To opt out of sharing for targeted advertising, email marketing@unitedsignature.com with the subject line “Do Not Sell or Share My Personal Information” or use the “Do Not Sell or Share” link in our Site footer.

Washington residents

Under the Washington My Health My Data Act, you have rights regarding any “consumer health data” we may collect. We do not intentionally collect consumer health data through our Site. If you believe we have, contact marketing@unitedsignature.com.

Colorado, Connecticut, Virginia, Utah, Oregon, Texas, and other state residents

If your state provides rights to access, correct, delete, or opt out of targeted advertising or profiling, you may exercise those rights by emailing marketing@unitedsignature.com. We will respond within the timeframes required by applicable law.

Authorized agents

You may designate an authorized agent to exercise rights on your behalf. We will verify the agent’s authority before acting on the request.


9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted transmission, access controls, and vendor due diligence. No system is perfectly secure, and we cannot guarantee the security of information transmitted to or from the Site. Do not send sensitive information (Social Security numbers, full payment card numbers, passwords, health information) through web forms, email, or text message.


10. Children

The Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact marketing@unitedsignature.com and we will delete it.


11. Third-Party Links and Platforms

The Site links to third-party platforms, including financing partners, social media, review sites (such as Houzz and Google), and professional-listing platforms. We are not responsible for the privacy practices of those sites. Review their policies before providing information.


12. Changes to This Policy

We may update this Policy from time to time. We will post the updated version here and change the “Last Updated” date above. Material changes affecting how we use information you have already provided will be communicated by email or prominent notice on the Site where required by law.


13. Contact Us

United Signature

1010 SE Everett Mall Way #102, Everett, WA 98208

Phone: (206) 790-1272

Email: marketing@unitedsignature.com